Customer Service Advisor

Company: BRANA, S.A.

Job Type:

Manufacturing - Other

Location: Port-au-Prince, Haiti

Start Date: October 15, 2018

Posted On: Sep 21, 2018

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Customer Service Advisor at BRANA, S.A.

Job Description:


Customer Service Advisor is responsible to handle all complaints and follow up with the appropriate department to resolve all clients’ problems quickly and effectively while ensuring client satisfaction.


 Receive via email or telephone all complaints from our customers, consumers and partners
 Register all complaints in the system
 Liaising with internal departments to ensure clients’ complaints are fulfilled effectively and quickly.
 Take a hands-on approach to resolving every issue, owning it from start to finish.
 Ensure that ticket is closed after 72 hours’ maximum
 Building and maintaining customer loyalty and high satisfaction levels
 Eye rep administration
 Communicate important feedback from customers internally.

Job Qualifications:


 Diploma or Bachelor degree in Business Administration or related sciences.
 At least one (1) year experience in customer service


 Handwritten Letter of expression of interest (1 page) (mandatory)
 Curriculum Vitae ; (mandatory)
 Criminal Record (mandatory)
 Other support materials (mandatory)

Only the shortlisted candidates will be called.

About BRANA, S.A.

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