Customer Service Advisor at BRANA, S.A.

Job Description:

SUMMARY OF THE POSITION

Customer Service Advisor is responsible to handle all complaints and follow up with the appropriate department to resolve all clients’ problems quickly and effectively while ensuring client satisfaction.

MAIN RESPONSIBILITIES

 Receive via email or telephone all complaints from our customers, consumers and partners
 Register all complaints in the system
 Liaising with internal departments to ensure clients’ complaints are fulfilled effectively and quickly.
 Take a hands-on approach to resolving every issue, owning it from start to finish.
 Ensure that ticket is closed after 72 hours’ maximum
 Building and maintaining customer loyalty and high satisfaction levels
 Eye rep administration
 Communicate important feedback from customers internally.

Job Qualifications:

Education

 Diploma or Bachelor degree in Business Administration or related sciences.
 At least one (1) year experience in customer service

REQUIRED DOCUMENTS

 Handwritten Letter of expression of interest (1 page) (mandatory)
 Curriculum Vitae ; (mandatory)
 Criminal Record (mandatory)
 Other support materials (mandatory)

Only the shortlisted candidates will be called.