ADMINISTRATIVE AND OPERATIONNAL SUPPORT MANAGER at METRO SECURITY S.A.

Job Description:

This is a permanent, full-time Management position with overall responsibilities of daily business operations. The Manager will report to the company General Management Develop a positive relationship with the clientele and will coordinate a fully distributed workforce
Coordinate daily business operations, ensuring organizational excellence
Support General Management in implementing organizational objectives, strategies, policies and tactics

Provide development, coordination and oversight of:
Customer service protocols, maintaining professional relationships with all team members and clients, with a commitment to quality service
All Human Resources responsibilities, including hiring, training, disciplining, terminating.
Customer Service management, and coordinating with company Operations Manager(s) to ensure accurate reporting and documentation, customer satisfaction, and respect of all procedures
Maintenance of existing standard operating procedures
Development and documentation of new standard operating procedures
Filing, record-keeping and operational aspects as they impact business operations
Maintenance of a good relationship with local government/Law enforcement authorities

Job Qualifications:

Self-directed professional with at least 5 years of business operations experience.
Proven experience managing a workforce and operating efficiently in a professional environment.
Bachelor’s or Master’s degree in a field related to business administration.
Demonstrated ability to oversee and collaborate with staff.
Knowledge of office management systems and procedures.
Strong organizational abilities, including planning, delegating and business processes.
Excellent time management skills and ability to prioritize work to meet all deadlines.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
Proficiency in MS Office.